Accessibility statement

We’re dedicated to giving all our passengers the very best travel experience, and that begins with our website and app. Here’s our commitment to accessibility.

Our commitment

We’re committed to making our website and app accessible for everyone, regardless of ability. To achieve this, we’re following the Web Content Accessibility Guidelines (WCAG) 2.2, level AA criteria. Following these guidelines helps us make our website and app more accessible. This is not only useful for people with disabilities but for everybody.

We’re working hard to achieve our accessibility goals, but we recognize that some areas still require improvement. Found any problems? Or would you like to suggest how we can improve? Please get in touch with us.

Reach out to us and help us improve

Everyone’s journey should be a smooth one. Do you need assistance at the airport or during your flight? We’re happy to help.

View our special assistance options

Formal complaints

You may file a formal complaint if all of the following conditions apply:

  1. You've identified 1 or more violations of the digital accessibility regulations on this website (e.g., accessibility barriers or failure to comply with reporting obligations).
  2. You've contacted us to report the issue(s).
  3. You've not received a satisfactory response.

In this case, you may:

  • Contact the national body in your EU Member State responsible for monitoring, reporting, and enforcing the implementation of the European Web Accessibility Directive.

To do so, please refer to the official list of national organizations.